Exchanges or returns will be accepted within 7 days of purchase. After this period, any request for an exchange or return will not be accepted.
Products will only be accepted if they are in their original condition, undamaged, with all tags attached, and in their original packaging.
Proof of purchase (receipt or order confirmation) must be provided for any return or exchange request.
Exchanges or returns are not accepted for on sale items.
For hygiene reasons, we do not accept exchanges or returns of panties, boxers and any intimate apparel, except when there is a manufacturing defect.
Returns
If the return is eligible, the shipping cost is nonrefundable and the shipping return cost is paid by the customer.
The amount of returned products will be refunded via bank transfer within 1-3 business days to the bank account provided by the customer.
Exchanges
For exchanges, we recommend that customers visit the store in person, or they can arrange the exchange themselves, covering any shipping costs incurred.
If the exchanged product has a higher price, the customer will be required to pay the price difference.
If the exchanged product has a lower price, the customer will be refunded the excess amount which will be refunded via bank transfer within 1-3 business days to the bank account provided by the customer.